Customer and client service comes first.

We are dedicated to ensuring you have the best experience and understand that treating your customers (yes, they are YOUR customers) well is crucial for a successful business and maintaining your reputation. That's why all Hawk Autocare's claims adjusters are expertly trained in customer service and retention. Unlike most administrators, we personally communicate with your customers when they have a claim, ensuring they receive the attention and care they deserve.

Often, administrators don't interact with customers, leading to issues. At Hawk Autocare, we take a different approach. We keep your customers informed about their claim status every step of the way, so you don't have to. If we need to deny a claim, we explain the reason and work to resolve the issue, reducing the number of customer service calls you receive.

Your customer is your customer. Period.

Often times administrators believe that once you generate a customer, it’s theirs. That means when renewals hit or customers try to re-sign up at a later date, they attempt to “re-sell” them or distribute them to “favorites” who attempt to resell them. Not us. It’s even built into our seller agreement—your customer is your intellectual property.